Support Centre

(T41/T42/T46/T48)Before you begin, ensure that you've created your extension in the My Account Portal, https://my.maxo.com.au/. To retrieve the details of an existing extension, or create a new extension, login to the My Account Portal and select PBX Extensions or SIP Trunks from the menu, depending on your service type. If you're creating a new extension, click the Add Extension button, fill in the details and click Save. For additional information on creating an extension, please see Portal Guide - PBX Extensions and Sip TrunksFind the extension number you're configuring, then click Edit.

(T52/T54/T56/T58)

(W52P/W60PKG)

Blocking on all phones

Your Yealink handset can be configured to subscribe to any of the Address Books configured in the My Account Portal.

The MAC address of a handset acts as a unique identifier, and is required when adding handsets to the automatic provisioning system.

Factory resetting Yealink phones can be done using the handset or base station.

Provisioning of Yealink phones for Hosted PBX services can now be done through https://my.maxo.com.au/

All Yealink handsets we supply are capable of Bluetooth and WiFi connectivity. For the T5X series phones (T53W, T54W, etc.), these features are built in. On the T4X series (T42, T46, etc.), you'll need the appropriate USB adapter for either bluetooth or WiFi.

This manual is designed to guide customers through setting up the BLF (Busy Light Function) feature on compatible Cisco phones. The guide will presume you have already configured the VoIP registration settings. If you still need to connect the phone to MaxoTel, please check the Configuration Guides page or contact support by phone on 1800 12 12 10 or by creating a support ticket.

This guide is specifically for configuring Cisco ATA's for use with FAX machines. If you are configuring one to use with a normal phone, please instead use Cisco SPA112 ATA Setup Guide

Setup Guide for Cisco SPA504G, 508G, 509G, 512G

Setup Guide for Cisco SPA112 and SPA122 ATA Devices

This guide will step you through the necessary changes to your Grandstream GXP handset to allow BLF control of call parks and time switches.

To check for and apply firmware updates to your Grandstream GRP2612, GRP2612W, GRP2613, GRP2614, GRP2615 and GRP2616, please perform the following steps on your handset:

The Grandstream GRP2614, GRP2615 and GRP2616 devices support bluetooth, allowing you to connect a bluetooth headset, for example, to the phone.

This guide will run you through the setup of your wireless Plantronics/Poly headsets for use with the Grandstream GRP2612, GRP2613, GRP2614, GRP2615 and GRP2616 phones.

Before you begin, ensure that you've created your extension in the My Account Portal, https://my.maxo.com.au/. To retrieve the details of an existing extension, or create a new extension, login to the My Account Portal and select SIP Trunks from the menu. If you're creating a new extension, click the Add Extension button, fill in the details and click Save. For additional information on creating an extension, please see Portal Guide - PBX Extensions and Sip TrunksFind the extension number you're configuring, then click Edit.

The Auto-Provisioning (Setup) of new Grandstream GRP-series and DP-series phones purchased from us for Hosted PBX services can now be done through either your handset or https://my.maxo.com.au/ Any handsets you have ordered from our online store, at https://www.maxo.com.au/shop will already be attached to your account.

The Auto-Provisioning (Setup) of new Grandstream GRP-series and DP-series phones purchased from us for Hosted PBX services can now be done through either your handset or https://my.maxo.com.au/ Any handsets you have ordered from our online store, at https://www.maxo.com.au/shop will already be attached to your account.

To check for and apply firmware updates to your Grandstream GRP2612, GRP2612W, GRP2613, GRP2614, GRP2615 and GRP2616, please perform the following steps on your handset:

Polycom VVX 500 Setup Guide

Please Note: MaxoTel Cloud Softphone can only be used with our Hosted PBX Plans. It is not compatible with our SIP trunking plans.

Before you can switch Cloud Softphone to another device, you'll need to log out of the application.

The call spy feature allows you to listen in to an active call on another extension on your PBX and speak to the agent (your staff member), without the customer (external caller) being able to hear you.

In Australia, there is current legislation applicable to the recording and monitoring of phone calls.