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MaxoTel

Work from home enabled

Have team members work from home. Your admin staff, or doctors taking telehealth calls can work remotely from the practice.

Powerful Call Management

Manage high volumes of calls using powerful call management features. Call queueing, auto-attendant, overflows and more will make manging influxes of calls easy.

Phone support in 12 seconds

Speak to our Australian support team when you need them, with an average answer time of 12 seconds. They help you with any questions you may have, as well as make any configuration changes you need on-the-spot.

Built-in SMS functionality

Send appointment reminders and announcements to your patients via SMS. You can send one-to-one messages, or broadcast to a list of numbers. Optionally receive SMS as well using a virtual mobile number.

Thousands of fast growing companies switch from their legacy PBX to MaxoTel every year...

Calculate your team

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Rent, purchase or bring your own phones on the included calls Consultancy package

With included calls, no lock-in contracts and a powerful business phone system!

Learn about what's included
Rent from $3/month on Freedom plan

Consultancy

1-2 Users
From $99.90/ month

Phone Based Consultancy/Telehealth

  • Included calls to AU destinations
  • Connect 2 phones
  • 2 concurrent calls
  • Includes 2 AU numbers
  • No Lock In Contract
  • Add a rental phone from $3/month
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Customise plan
Critical Information Summary
* Subject to fair use

Calculate your team

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Detailed plan for 1 phone connected

Price includes GST.
(No surcharge for Visa, Mastercard or AMEX)

 Low Volume
02-LINE PBX
$24.95 / month Customise Plan 		Freedom
Freedom-01
$29.95 / month Customise Plan 		Consultancy
Telehealth PBX-02
$99.90 / month Customise Plan
Plan Inclusions
Included Australian Phone Numbers
In any of our available phone number locations
 2 1 2
Included Extensions
An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions.
 2 1 2
Included Lines
The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls
 2 1 2
Pricing
Local/National Call Rate
10c per call INCLUDED INCLUDED
Australian Mobile Rate
14c/min INCLUDED INCLUDED
1300 Outbound Rate
25c per call INCLUDED INCLUDED
Free 30 day trial
Have your first monthly plan fee waived
Setup Fees
Hosted PBX Setup
Free Free Free
New Standard Phone Number Setup
New standard phone numbers in our available number locations.
 Free Free Free
Standard Number Porting
Bring your existing numbers to MaxoTel
 First Standard Port Free
See terms and conditions		 First Standard Port Free
See terms and conditions		 First Standard Port Free
See terms and conditions
Special Number Porting or Setup
New or ported 1300, 1800, or international numbers
 See Option Pricing See Option Pricing See Option Pricing
Configuration & Professional Services
Unlimited* Configuration Support
Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us
Online Portal Training
Our team will teach you how to use the online portal, guiding you through the configuration process
Full Self-Service Online Portal
Complete control over your Hosted PBX from our online portal
MaxoTel Enhanced Features
Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
Main-number Callback
Connect return callers to the person they spoke to last automatically
Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
Supported Devices
Desk Phones
Choose from any of the handsets in our Online Shop.
Cordless Phones
Choose from any of the cordless handsets in our Online Shop.
Smart Phones & Tablet Apps
Connect from your iPhone or Android device.
See Supported Apps
Softphones (PC & Mac)
Connect using your PC or Mac, using a headset.
See Supported Apps
Standard PBX Features
Call Transfer
Transfer calls between extensions, to a call queue or even an external mobile number
Call Hold
Place callers on hold at the touch of a button.
Ring Groups
Have multiple extensions ring at once
Follow me
Incoming calls can forward to multiple destinations sequentially or simultaneously
Call Queues
Callers can wait on hold listening to music or promotional messages until they are answered
Call Waiting
Get notified if you have another incoming call waiting
Time Switches
Automatically switches incoming calls to voicemail or diverts them outside of normal hours
Auto Attendant (also known as Interactive Voice Response Menus)
A push-button voice menu, i.e Press 1 for sales, or 2 for support
Call Conferencing
Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones
Call Parking
Park calls and pick them up from another extension.
Call Pickup (*98)
Pick up someone else's ringing extension.
Busy Light Function (BLF)
See who's on a call at a glance
Do Not Disturb
Take a break from calls by hitting the "DND" button
Unified Communications
Fax to E-mail
Replace your existing fax machine with our fax to e-mail service.
 Add-on Add-on Add-on
SMS Messaging
Send SMS Messages from our portal.
Add-on Add-on Add-on
Address Books / Directory
Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts
 Supported on Yealink and Cloud Softphone Supported on Yealink and Cloud Softphone Supported on Yealink and Cloud Softphone
Premium PBX Features
Hot Desking (also known as Agent Logins)
Take your extension with you as you move around the office (or different sites)
Centralised Handset Configuration Management
Manage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel)
Customisable hold music
Upload Mp3 hold music or promotional messages
ACD Queue Stats
Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more
Support Features
One minute support call promise
On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself!
Over-the-phone Setup
Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us.
Priority Support
Priority support for Enterprise customers
99.99% Uptime SLA
Service Level Agreement
Account Manager
An account manager who knows your Hosted PBX configuration inside out
Optional Add-on Features
Additional Australian Phone Numbers
For phone numbers added after all inclusions have been used
 $2/mo per number $2/mo per number $2/mo per number
Call Recording
Record all inbound and outbound calls made on your PBX
Includes 1GB recording storage - Additional storage $1/GB/mo
 $10/mo $10/mo $10/mo
1300 and 1800 Numbers
Allow your customers to call you for free, or at the cost of a local call from anywhere in the country
 See Pricing See Pricing See Pricing
Virtual Mobile Numbers
Make and receive calls & SMS messages from a mobile number attached to your hosted PBX.
 See Pricing See Pricing See Pricing
International Phone Numbers
Be reachable internationally with an overseas phone number
 See Pricing See Pricing See Pricing
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Change to a more intelligent hosted phone system designed for business continuity both inside and outside of the office.

Talk to an expert See pricing

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