2025 Holiday Period Information and Hours

As the year comes to an end, we have a few important updates to share:

• Christmas trading hours
• Number porting and network embargo
• NBN and MaxoSIM service Impacts
• Free Christmas hold music for all hosted PBXs
• A how-to guide for setting up a Christmas time switch

Christmas Trading Hours

To give our team with some downtime to spend with loved ones, our support, sales, accounts and partner teams will be operating on a reduced schedule over the holiday period.

Our trading hours will be:

Week of 24th November, 2025

Christmas and New Year

If you have a question outside these times, please refer to our support centre at https://www.maxo.com.au/support which contains guides to most common setup and troubleshooting questions.

If you can't find the answer please submit a ticket using the Support and Feedback option in https://my.maxo.com.au/ and our team will get back to you.

Number Porting Impacts

As many carriers scale back operations over the holiday period, number ports may take longer than usual to complete. Our team will continue to process new port requests and monitor those already in progress, but please note that the overall turnaround time may be slower, and updates for in-progress ports may be limited during this time. We expect normal processing times to resume in mid-January.

NBN and MaxoSIM Service Impacts

NBN and MaxoSIM orders and modifications, including MaxoSIM porting, will continue to be processed as normal.

NBN connections requiring field tech attendance may be delayed due to a reduction on the number of available technicians throughout the holiday period.

Network Embargo

To maintain service quality over the holiday period, we will not be performing any non-essential work on our network or infrastructure between 5PM, Friday 19th December 2025 and 9AM, Monday 5th January 2026

Where an essential change can't be deferred, we'll post status updates on our status page at https://status.maxo.com.au

If you haven't already, you can subscribe to status notifications by choosing 'Subscribe' at the top right of the status page.

Free Christmas Hold Music

To bring a little bit of the festive spirit to your callers, we've made available a free Christmas hold music playlist to all hosted PBXs, including both MaxoTel customer and those of our Whitelabel Partner clients.

Switching this on is quick and easy - simply log in to https://my.maxo.com.au/ and select Hosted PBX then Hold Music. Click Change Primary Playlist and choose Royalty-Free Xmas

Setting up a Christmas Time Switch

If your business is taking a break over the holiday period, you may wish to set up holiday operating hours and play a special greeting for your callers.

For instructions on how to set this up, please watch the video below or refer to our text guide:

A Message From Our Team

From the entire Maxo Team, we wish you, your team and your families a happy and safe holiday period.

Thanks for working with us in 2025 and we look forward to continuing this through 2026. We have lots of exciting new changes and features coming up and we can't wait to share these with you!