MaxoNBN plans for residential or business pricing from $69.00/month

Important information about MaxoTel NBN

• Available to all subject to qualification

  MaxoTel's NBN service is available to nearly everyone, but certain conditions must be met to qualify. These conditions may include factors such as your location or other specific requirements.

  Service availability varies across different areas and homes. Although we conduct initial qualification checks for nbn service, further assessment may be necessary depending on the type of service offered (nbn™ network FTTP, FTTN, FTTB, FTTC, HFC, or FW) at your location.

  If we are unable to connect your services, we will try to reach out to you to explore alternative options. If we cannot contact you despite reasonable attempts, we may need to cancel your order.

• What internet speeds can I expect from my plan?

  MaxoTel provides a variety of NBN® speed options across Australia. Our speed plans are categorized according to the theoretical maximum speeds available to MaxoTel through wholesale arrangements with NBN®.

• What is a speed tier and how does it work?

  Speed tiers indicate the highest possible speed that can theoretically reach your home. The actual speeds can vary due to factors like network demand elsewhere, conditions within your home such as simultaneous streaming and gaming, and the placement of your modem. Check TES below for additional guidance.

• Typical Evening Speed (TES) explained

  Typical Evening Speeds refer to the average speeds experienced during evening hours, specifically between 7pm and 11pm.

  These speeds are not guaranteed, and past performance should not be relied upon to predict future speeds. Factors such as your access technology (modem/router), network demand (number and activity of users), local internet traffic (activity in your area), and the condition of your physical line (maintenance of infrastructure) can affect your connection quality and speed.

• Cancelling your service

  To cancel or close your nbn service, please call us on 1800 12 12 10.

• Can I use my own modem or router?

  You are welcome to use your own modem or router provided they are compatible. For a complete setup, you'll also require an nbn® connection box, and for Fixed Wireless services, an nbn® outdoor antenna may also be necessary.