The MaxoTel difference

The MaxoTel difference

No Lock In Contracts

With MaxoTel NBN, we believe in freedom and flexibility. Enjoy our service without being bound by lengthy contracts, giving you the freedom to make choices that suit your needs, without any strings attached.

Australian Owned

MaxoTel NBN is proud to be 100% Australian owned and operated. By choosing MaxoTel NBN, you're supporting a local business committed to providing quality internet services to communities across Australia.

Expert Support, Always

Rest assured knowing that expert support is always just a call or click away. Our dedicated support team is here to assist you with any enquiries or technical issues, ensuring a seamless internet experience.

Blazingly Fast!

Experience consistent, lightning-fast speeds with MaxoTel NBN. We prioritise delivering a reliable and high-speed internet connection to ensure that you can stream, work, and play without interruption.

Important information about MaxoTel NBN

  • Available to all subject to qualification

    MaxoTel's NBN service is available to nearly everyone, but certain conditions must be met to qualify. These conditions may include factors such as your location or other specific requirements.

    Service availability varies across different areas and homes. Although we conduct initial qualification checks for nbn service, further assessment may be necessary depending on the type of service offered (nbnâ„¢ network FTTP, FTTN, FTTB, FTTC, HFC, or FW) at your location.

    If we are unable to connect your services, we will try to reach out to you to explore alternative options. If we cannot contact you despite reasonable attempts, we may need to cancel your order.

  • What internet speeds can I expect from my plan?

    MaxoTel provides a variety of NBN® speed options across Australia. Our speed plans are categorized according to the theoretical maximum speeds available to MaxoTel through wholesale arrangements with NBN®.
  • What is a speed tier and how does it work?

    Speed tiers indicate the highest possible speed that can theoretically reach your home. The actual speeds can vary due to factors like network demand elsewhere, conditions within your home such as simultaneous streaming and gaming, and the placement of your modem. Check TES below for additional guidance.
  • Typical Evening Speed (TES) explained

    Typical Evening Speeds refer to the average speeds experienced during evening hours, specifically between 7pm and 11pm.

    These speeds are not guaranteed, and past performance should not be relied upon to predict future speeds. Factors such as your access technology (modem/router), network demand (number and activity of users), local internet traffic (activity in your area), and the condition of your physical line (maintenance of infrastructure) can affect your connection quality and speed.

  • Cancelling your service

    To cancel or close your nbn service, please call us on 1800 12 12 10.
  • Can I use my own modem or router?

    You are welcome to use your own modem or router provided they are compatible. For a complete setup, you'll also require an nbn® connection box, and for Fixed Wireless services, an nbn® outdoor antenna may also be necessary.
5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

A respected and reliable platform. Loved by customers.

Based on hundreds of 5 star customer reviews.

Nicci McGrail

Nicci McGrail

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Best phone service provider by far. Speak to people in Australia with a really clear line, is so refreshing. Customer support great. Thank you Maxo for your amazing service.

Dave Granfield

Dave Granfield

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

I've had nothing but amazing service from MaxoTel for years now. They have been fantastic to deal with on all things phone numbers in the past and I've recently started using their hardware and the setup is flawless, easy and well documented. Congrats on building a genuine Aussie Owned company run by Aussies.

Christopher Dioszeghy

Christopher Dioszeghy

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Sign-up to set-up was so simple, previously signed with another company and service was unusable, but this has been perfect from the start! Thanks!

Judy Cross

Judy Cross

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Belinda was so helpful setting up my overseas voicemail box. Incredible I hope I can use it correctly.

Skyler Boyd

Skyler Boyd

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Helpful service team - would highly recommend

David Donohue

David Donohue

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Great service, really good products, have been with them for years! Would recommend.

Steve Middleton

Steve Middleton

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

The support guys are always great when giving advice and really know what they are talking about.

Gary Finlay

Gary Finlay

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Phone system died due to flooding in my shop but Belinda at MaxoTel went above and beyond to help us get back up and running. Prior to Maxo, we were with Telstra business and the difference between the services is immense. Maxo has short wait times for service, more lines available for multiple calls, easy navigation to change how calls are routed and is very inexpensive compared to Telstra. I cannot recommend these guys enough, top work all round and absolutely zero reason to look anywhere near else. Truly five stars

Freya Ryan

Freya Ryan

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Alek from Maxo was an absolute legend when my work was having issues with their phones. Explained everything to be in a way I could understand, answered all my questions and was very patient. He helped calm us all down in a very stressful situation. Maxo are lucky to have such a great employee!

Sam Hammond

Sam Hammond

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Love working with these guys :)

Bryn Trethewey

Bryn Trethewey

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

As an IT provider for numerous small businesses, I've found Maxo to be an amazing communications company with reliable systems and outstanding support. They actually listen regarding new features and are constantly working on making their platform even better. Maxo have seriously made my life and that of my clients so much easier!

Ralf Alpert

Ralf Alpert

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

We have used Maxo since 2018. Starting with 4 increasing to 12 over the years. Love the simplicity and user interface of their system, the reliability an second to none support.

Shannon Crocker

Shannon Crocker

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Absolutely can recommend MaxoTel for phone services, their product, support & service are all excellent.

Christopher Bugeja

Christopher Bugeja

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

MaxoTel are an outstanding telco provider. Sure, they are not a big Tier 1 provider but they provide good service and a wonderful platform that is leading in its class. It makes managing client telco needs super easy and when its not your core business and you dont want to spend all day saving $5, the Maxo solution for whitelabelling is outstanding for IT providers that are interested in providing telco services for their IT clients.

S P

S P

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Been using them for almost a year, excellent service and support, second to none, you call them, they answer and solve your problem, highly recommended.

Andrew Cullen

Andrew Cullen

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

MaxoTel in my professional opinion are the best cloud phone system out there. We have used internally for years and recommend them to all our clients with no hesitation. Best product, best service, great price, excellent features constantly being added - i'm yet to find a downside!

Curtis Greening

Curtis Greening

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Have been with MaxoTel for many years and am very happy with the service. Our business is very dependent on the phone system and being able to reliably handle multiple concurrent incoming and outgoing calls over our NBN connection, so rely on Maxo for this. I'd recommend MaxoTel to anyone looking at their ip phone setup that's looking for a reliable and good value hardware and phone service. An easy 5 stars.

Daniel Rombouts

Daniel Rombouts

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Used Maxo for years - very responsive and helpful. Good Service!

Ray Jewell

Ray Jewell

5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5 5 Out of 5

Overall, I have been very happy with MaxoTel. The features of the online PABX are really comprehensive and easy to use. Phone routing, deskphone management, IVR and time switching are all really great features. I run a phone system with 70 extensions and a hundred or so phone numbers and there is rarely something that I cannot achieve with Maxo. Their support services are excellent. I've never had to wait more than a few seconds to get to an Australian human. They are super helpful and friendly and they all know what they're doing. Given a choice, I'd choose them again.

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