Careers

About Maxo

Maxo Telecommunications is a leading supplier of business & residential VoIP products including SIP Termination, Hosted PBX, Wholesale Termination, White Label reselling and VoIP hardware. Our service and innovation sets us apart from our competitors.

Located in Toowoomba, our local team has been providing specialised VoIP services since 2007 to Australian businesses including publicly-listed and multi-national corporations and we continue to be a leader in innovation, customer service and service quality today.

Open Positions

• PHP QA Engineer (Work From Home - 100% Fully Remote) Listed: Jan 9, 2025

• Position: PHP QA Engineer - Full Time, Work From Home (100% Fully Remote) We are looking for a driven and versatile professional to join our team as a PHP Quality Assurance (QA) Engineer. This is a unique opportunity for a dynamic individual to take on a multifaceted role, combining quality assurance and project management in the IT sector. Key Responsibilities: Quality Assurance Conduct thorough manual and automated testing of software applications to identify bugs, errors and performance issues. Review and evaluate PHP (vanilla PHP & Laravel), HTML, CSS, JS & jQuery code to ensure it meets quality, efficiency and security standards. Collaborate with developers to clarify requirements and resolve issues during the development lifecycle. Develop, document and maintain test plans, test cases and testing scripts. Perform regression testing to ensure system changes do not negatively impact existing functionality. Track, document and communicate test results and findings using bug tracking tools. Contribute to continuous improvement efforts by identifying and implementing QA process enhancements. Utilise tools like GitBucket/BitLab to perform code review for Pull Requests leaving comments on code. Utilise tools like Jira, Trello or similar to manage project tasks and reporting. Project Management Plan and oversee projects, ensuring alignment with goals and timelines. Define project scope, objectives, deliverables and success criteria in collaboration with stakeholders. Develop and maintain detailed project schedules, budgets and resource plans. Coordinate cross-functional teams, ensuring clear communication and efficient workflow. Monitor project progress, identify risks and implement mitigation strategies. Prepare and present status reports, highlighting milestones, issues and resolutions. Facilitate project meetings and ensure all action items are addressed. Utilise tools like Jira, Trello or similar to manage project tasks and reporting. Requirements: 5+ years experience in quality assurance and project management roles in the IT sector. Strong understanding of software testing methodologies, tools and processes. Hands-on experience with code review and testing frameworks. Proficiency with software and tools such as Jira, Bitbucket, Confluence, Monday.com, Trello or similar. Familiarity with languages such as PHP, HTML, CSS, JS, jQuery. Excellent organisational, analytical and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple projects simultaneously while maintaining attention to detail. Australian residency with the ability to work remotely. Why Join Us? A fully remote role with flexibility to work from anywhere in Australia. Enjoy a varied scope of work. A collaborative and supportive team environment. Opportunities for professional development and career growth. Competitive salary package tailored to your experience. How to Apply: If you're an experienced QA Specialist and Project Manager, we'd love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you're the ideal candidate for this role.

  Position Location: Work From Home - 100% Fully Remote Employment Basis: Full Time Salary Range: $70,000 - 100,000 Apply Now Ask a Question

  
  
  
• Tech Copywriter (Remote) Listed: Jan 9, 2025

• Position: Tech Copywriter - Work From Home (100% Fully Remote) About the Job: Since 2007, we have been a reliable telco choice for Australian businesses thanks to our unrivalled features, seamless integrations, exceptional call quality and first-rate customer support. We're now looking for a highly proficient and creative Full Time to join our team and help craft content that speaks to our audience and communicates our value clearly. As a member of our marketing team, you'll play a vital role in creating content that simplifies technical details and showcases the benefits of our services. Your writing will inform, engage and inspire decision-makers in Australian businesses. Key Responsibilities: Write clear, concise and engaging tech content for a variety of platforms, including websites, blogs, white papers, emails, brochures and ads in collaboration with the marketing team. Craft clear messaging for product updates, launches and promotions that explain features, integrations and benefits. Translate technical features into compelling and benefits-focused messaging tailored to Australian businesses. Develop clear guides, help articles and support documentation to enhance customer understanding and experience. Conduct research on industry trends and competitors to produce high-value content. Optimise content for SEO to improve online visibility and drive engagement. Maintain a consistent brand voice that's professional yet approachable, aligning with our tone and messaging guidelines. Collaborate with the marketing team to ensure all content aligns with our brand and business objectives. Review content performance and use insights to refine and improve future content strategies. Requirements: Ability to simplify complex technical concepts for a variety of audiences Proven experience as a Tech Copywriter, ideally within the IT and Telecommunications sector Strong writing, editing and proofreading skills, with a keen eye for detail Experience writing for a B2B audience and knowledge of SEO principles. Strong research skills to ensure accuracy and depth in content. Ability to work autonomously, manage priorities and meet deadlines. Why Join Us? Flexible working hours Collaborative and supportive team. Opportunity to make a big impact by shaping how businesses perceive and engage with our products. How To Apply: Submit your resume, portfolio (or examples of your work), and a brief cover letter explaining why you're the perfect fit for this role. Please include at least one sample of technical or product-focused content you've created.

  Position Location: Remote Employment Basis: Full Time Salary Range: $70,000 - 100,000 Apply Now Ask a Question

  
  
  
• Senior Full-Stack PHP Developer (Remote) Listed: Jan 9, 2025

• We are an Australian based leading supplier of business VoIP products including SIP Termination, Hosted PBX, Wholesale Termination, White Label reselling and VoIP hardware. We are looking for a work-from-home (WFH) PHP developer from anywhere in Australia to join our team, working on new and existing web applications and APIs in the VoIP/Telco industry as well as a partner company in the Food & Hospitality industry. We are looking for a full stack developer with strong PHP/MySQL knowledge. You will be working alongside other like-minded developers. The role includes As this is a full-stack position, you must be able to create front-end HTML, CSS, and jQuery as well as high quality back-end PHP code Our code-base is written in vanilla PHP so you must be comfortable not using frameworks We are slowly migrating our code-base from PHP 5.4 to PHP 8 however you must be comfortable writing and maintaining PHP 5.4 code. Developing with PHP on a day-to-day basis Approximately a 50/50 split of back-end and front-end development JavaScript development (primarily with jQuery or vanilla JavaScript) Writing efficient MySQL queries working with large datasets Supporting and developing existing and new PHP APIs for customers and resellers Working on PHP integrations with external APIs Contributing to customer facing website and account portal Updating and improving an administration portal to assist staff in managing clients and tickets Developing new features in administration, reseller, and customer portals (customer facing and back-end) Developing and maintaining brand new point of sale software in PHP for partner company Payment integration for partner company Liaising with team members and customers Fixing bugs when they arise Other duties as required Required Skills Strong English language (speaking and written) Strong PHP 5 and 7/8 knowledge Strong MySQL knowledge and writing efficient queries for large datasets Strong HTML, CSS & JavaScript knowledge Strong jQuery knowledge Experience with Git or similar version control systems Experience using putty and linux for managing files and git The ability to communicate, think for yourself, and solve problems. Continuous Integration (CI) experience 5+ years professional experience

  Position Location: Remote Employment Basis: Full Time Salary Range: $80,000 - 100,000 Apply Now Ask a Question

  
  
  
• Developer Liaison (Toowoomba/Brisbane/Gold Coast - Remote / Hybrid) Listed: Feb 5, 2025

• Location: Toowoomba/Brisbane/Gold Coast Employment Type: Full Time About the Role Note: Even if you haven't heard of this role, you may still be qualified for it! Read on if you have previous software development (in any language) or technical project management experience, and have good organisation skills and a knack for getting things done. Developer Liaison has a focus on Technical Project Delivery. You will act as a bridge between internal stakeholders and both internal and external development teams. The role is responsible for facilitating clear communication between the two, ensuring project scope/objectives are met, and prioritising development tasks in alignment with business needs. As a key interface between internal teams and outsourced development partners, you will triage, track, and follow up on bug fixes, feature requests, and technical issues. You will also work closely with internal developers to align priorities and ensure seamless execution of projects. Key Responsibilities - Act as the primary point of contact between internal teams and external development partners, ensuring effective communication and collaboration. - Triage, prioritise, and track development requests, bug fixes, and feature enhancements. - Work with internal development teams to align priorities and manage expectations with business stakeholders. - Ensure timely delivery of outsourced development work, following up on outstanding tasks and blockers. - Provide technical context and explanations to non-technical stakeholders regarding feasibility, timelines, and trade-offs. - Review and validate development deliverables from external teams to ensure quality and alignment with requirements. - Collaborate with product managers, engineers, and leadership to define and refine project scopes. - Identify bottlenecks in communication and implement solutions to improve workflow between internal and external teams. - Maintain documentation of ongoing projects, external team agreements, and process improvements. Requirements - Proven experience in a technical project management, software coordination, or development liaison role. - Strong understanding of software development processes - Experience working with outsourced development teams and third-party vendors. - Excellent organisational and triage skills to manage multiple tasks and priorities. - Ability to translate technical concepts for non-technical stakeholders and vice versa. - Familiarity with project management tools (e.g., Jira) - Strong problem-solving skills and a proactive approach to removing development roadblocks. - Excellent written and verbal communication skills. - A technical background (e.g., software development, IT, engineering, or technical project management) is highly preferred but not mandatory. Why Join Us? - Opportunity to work at the intersection of technology and business, ensuring high-impact projects get delivered smoothly. - Collaborate with talented development teams, both in-house and externally. - Be a key player in shaping workflows and improving engineering operations. - Competitive compensation and benefits package. If you're passionate about technical coordination, problem-solving, and improving the developer experience, we'd love to hear from you!

  Position Location: Toowoomba/Brisbane/Gold Coast - Remote / Hybrid Employment Basis: Full Time Salary Range: Negotiable Apply Now Ask a Question

  
  
  
• Technical Customer Support (Full Time, Work From Home - 100% Fully Remote) Listed: Mar 4, 2025

• Position Summary: MaxoTel are seeking a Technical Customer Support Representative (CSR) to join our frontline support team. This role is ideal for a problem-solver with strong technical thinking skills who can effectively assist customers with Cloud-based VoIP, NBN and Mobile solutions, while also assisting with Sales and Billing enquiries. The Technical CSR will serve as the first point of contact for troubleshooting VoIP-related and Internet issues, providing excellent customer service while diagnosing and resolving technical challenges. Key Responsibilities: - Serve as the first line of support for customers using our Cloud-based VoIP solutions, nbn service and mobile services, providing guidance via phone and email. - Diagnose and resolve common VoIP issues, such as connectivity problems, call quality concerns, SIP registration failures, and configuration errors. - Assist customers with VoIP setup, network troubleshooting, and best practice recommendations to optimize call performance - Diagnose and resolve common nbn issues - Provide guidance on common mobile service queries - Escalate complex or unresolved technical issues to higher-tier support teams while maintaining ownership of the customer case - Maintain up-to-date knowledge of VoIP technology, SIP protocols, networking principles, and cloud-based telephony to support customers effectively - Provide step-by-step troubleshooting instructions and document solutions in the company's knowledge base for internal and customer use - Identify recurring issues and suggest product or process improvements to enhance customer experience - Educate customers on system features, configurations, and troubleshooting methods to empower them to resolve minor issues independently - Follow established service-level agreements (SLAs) to ensure timely and effective support response - Assist in onboarding new customers by guiding them through initial setup and configuration of VoIP services - Support customers in completing online sales forms and provide general knowledge of the sales process to help facilitate new service activations Required Qualifications: - Technical mindset with experience in VoIP, networking, or IT-related customer support - Strong knowledge of VoIP protocols (SIP, RTP, etc.), PBX systems, and cloud-based telephony solutions - Understanding of networking fundamentals (e.g., routers, firewalls, QoS, NAT, DHCP, DNS, port forwarding) - Prior experience in a technical support or helpdesk environment, preferably within a VoIP or telecommunications company - Knowledge of NBN services, including how they interact with VoIP solutions. - Ability to troubleshoot and diagnose issues logically while maintaining excellent customer service. - Strong communication skills, both verbal and written, with the ability to explain technical concepts in an easy-to-understand manner. - Proficiency in using ticketing systems, remote support tools, and diagnostic utilities. - Ability to work independently and efficiently in a fast-paced, customer-oriented environment. Preferred Qualifications: - Certifications in VoIP technologies, networking (CCNA, Network+), or IT support (CompTIA A+, ITIL) are a plus - Experience with cloud-based VoIP platforms, SIP trunking, and hosted PBX solutions - Experience with NBN sales/support, and provisioning/assurance Work Environment & Benefits: - Remote/Work from home - Competitive salary Training and certification reimbursement opportunities. Join our team and help us deliver high-quality, customer-centric voice and connectivity solutions while expanding your technical expertise in a growing industry!

  Position Location: Full Time, Work From Home - 100% Fully Remote Employment Basis: Full Time Salary Range: Negotiable Apply Now Ask a Question

  
  
  
• Partner Success Manager (Remote) Listed: Mar 5, 2025

• We are seeking a Partner Success Manager to join our MaxoTel team. Our partner programs give Systems Integrators, Managed Service Providers, and ISP's an easy and cost effective launching pad to take their own Hosted PBX, SIP, Mobile, and nbn services to market rapidly. In the role of Partner Success Manager, you'll be the primary point of contact for new MaxoTel partners, guiding them through onboarding and ensuring their ongoing success through dedicated relationship management. As a relationships focused Partner Success Manager, you will: - Support our partners with their day-to-day product related queries through the deep knowledge of our products you'll develop, or by liaising with internal teams & stakeholders. - Help our partners grow their own business by way of supporting them with their product & commercial presales queries. - Provide partners guidance & support on the use of our partner specific platforms & portals, especially with regards to navigating the complexities of Telco billing. - Own the new partner process: Responding to first contact, providing platform demonstrations via Teams, undertaking onboarding, proactively engaging with them for their first few weeks - you'll be their single point of contact. - Engage with new partners to ensure their initial energy and momentum is maintained, keeping MaxoTel at the forefront of their mind. - Proactively manage existing partner relationships through regular health checks, resolving issues and identifying revenue growth opportunities. - Undertake operational processes to support reliable billing, and partner commission payments. - Generate leads for strategic partnerships, leveraging online tools, and establish initial contact. You will have: - 2+ years in a customer facing role, supporting customers in a customer success or account management capacity in a telecommunications or SaaS business. - Demonstrated understanding of VoIP, Hosted PBX, and the Australian telecommunications landscape including the various types of connectivity and providers. - Experience using CRM, ticketing, and ideally billing or accounting systems. - Experience using knowledge base systems (e.g. Confluence). - Exceptional organisational and multi-tasking skills, with a proven ability to effectively manage and prioritise work load. - Excellent written and verbal communication skills. - Willingness to embrace travel opportunities on occasion, as a part of fulfilling the role. Why Join Us? - A primarily remote role (NSW based or East Coast resident highly regarded). - A collaborative and supportive team environment. - Opportunities for professional development and career growth. - Competitive salary package tailored to your experience. Join our team and help us deliver high-quality, customer-centric voice and connectivity solutions in a growing industry. We can't wait to hear from you! The next stage of our process is a video interview.

  Position Location: Remote Employment Basis: Full Time Salary Range: Negotiable Apply Now Ask a Question

  
  
  

Recruiters

Absolutely, positively NO RECRUITERS please. Unless, of course, you're interested in a Hosted PBX.