Note that as this process may temporarily interrupt your internet connection and phone service, we recommend doing this in an off-peak period or outside of business hours.
Learn more about SIP ALG in our knowledge base article here: SIP ALG
Disabling SIP ALG
From the router's menu, along the top of the screen, click Features > Firewall settings > Advanced Settings > ALG Config > SIP = Disabled
If you see "Enabled", click where it says Enabled, and the setting will change to Disabled.
Older Router Interface:
From the router's menu, click Advanced
From the left navigation menu, select Firewall Settings
Under Application Level Gateway (ALG) Configuration, disable SIP
Click save and, if prompted, restart your router.