International Roaming Day Packs

International roaming is available for SIM services through travel packs which you can opt-in to by SMS while traveling. To provide additional flexibility, three different packs are offered.

What's Included?

Enabling Roaming

Before you leave Australia, log into https://my.maxo.com.au/ and select SIM Cards. Locate your SIM and from the Actions dropdown select SIM Options, then set International Roaming to On and click Update.

Activating a Day Pack

Once you arrive in your destination and your phone connects to one of our partner networks (this should happen automatically) you'll receive a text message offering to activate a travel pack.

Respond to this text with the activation code for your chosen pack (eg. Roam5) to add on the day pack and your service will start working within 15 minutes.

If you use up your data or calls, you can add another pack by again texting the pack activation code (eg. Roam5) in reply to the activation message or directly to 179

Charges

Each travel pack that's activated by texting the activation code to 179 will incur a travel-pack fee as detailed in the table above.

There is no charge for receiving the roaming welcome message, and roaming charges will not apply if you do not activate roaming by replying to the text/texting 179.

Where Can I Roam?

Travel packs are available in the following countries:

The Country I'm Visiting Isn't Listed

Unfortunately at this time we're not able to provide roaming in countries other than those listed above and you'll instead need to pick up a local SIM for the destination country.

If your device supports WiFi calling and you're connected to a compatible WiFi network, you can continue to make and receive both calls and SMS over WiFi.

I Didn't Receive the Welcome Message

1. Please enable airplane mode for a couple of minutes then disable to have your phone rejoin the network.
2. Check that your phone is configured with automatic provider selection:
   1. iPhone: Settings > Mobile / Mobile Data > Network Selection > Automatic
   2. Android: Settings > Connections > Mobile Networks > Network Operators > Select Automatically
3. If your phone is connected to the network but you still haven't received the welcome text, you can try texting your chosen pack's activation code (eg. Roam5) to 179
4. If your phone shows no network, you may need to manually choose our partner network operator from the table below.

Which Partner Networks Can I Roam On?

Your phone should automatically connect to any available partner network. If you need to manually select a network, or to check a partner network's coverage, click below to show the list: