My Account Portal

Call Parking is a common PBX feature that allows one person to place a call on hold and have any other phone on the PBX to pick up the call. MaxoTel's parking facility takes this a step further, by allowing you to completely customise multiple aspects of the function.

What is BLF?

You can set the caller ID of your extension (phone) by using the *88 prefix. This is known as Caller ID Selection, or Caller ID toggle.

*Please note the following is Yealink only - Compatible Grandstream hardware can be set up with distinctive ring, however this must be configured manually. Please contact support for assistance with distinctive ring on compatible Grandstream devices

Broadcast a message to an internal extension with Intercom/Page/Auto Answer.

MaxoTel Smart Call Confirm is a smarter way to manage callers in queues that ring external numbers.

When you receive a voicemail, it will be automatically transcribed to text. This is a standard feature of the Voicemail offering and is provided at no additional cost.

Are we missing a feature that you'd like to have? Or do you have a suggestion on the way we could improve an existing feature?

You can set the caller ID of your extension (phone) by using the *88 prefix. This is known as Caller ID Selection, or Caller ID toggle.

Number porting allows you to bring your existing phone numbers to MaxoTel from another provider.

PORT SUBMISSION >> LOSING PROVIDER/CARRIER VERIFICATION (PNV) >> DANGER ZONE (DO NOT CONTACT YOUR CARRIER) >> PORT ACCEPTED OR REJECTED >> CUT-OVER TO US (IF ACCEPTED)

During the number porting process, we submit a request for approval to the current carrier. They review the request, then decide whether to accept or reject the number port.

Category A number ports are applicable only to single/standalone numbers delivered on:

When submitting a number port through the My Account Portal, you will be asked to verify the ownership of the phone number.

You can attempt to change your existing 'complex' service with Telstra to a CAT-A or 'simple' service so it can be ported quick and easily, and to avoid the slow, expensive CAT-C process. Note: It is not possible to convert every number from a 100-block to CAT A services, but you can take the numbers you need.

Time Switches allow customers to setup ways to change Call Routes of their incoming numbers, either automatically, or via their VoIP handsets. timeswitch

At present, the best way to achieve an alternating Time Switch is to create the regular time conditions for each week in a separate Time Switch, and then have a Master Time Switch which routes calls to the alternating Week time switches based on date overrides.

Timeswitch Date Overrides give you the ultimate flexibility when dealing with public holidays and future scheduled events.

Note: When using a verified custom number that is not on your account, your calls may be filtered by some upstream carriers, and additional actions may be required for each call, i.e Pressing 1. You should purchase your number from, or transfer it to MaxoTel (number porting) in order to ensure the continued use of a particular Caller ID setting.

Caller ID (or Calling Line Identification/Presentation - CLIP), is the number presented to the receiving party when making a call from your MaxoTel VoIP service. It can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).

This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.

When uploading sounds to MaxoTel PBX, with the exception of hold music, the recommended format is a 16bit, 8khz wave file. This guide will step you through converting your existing audio track to this format.

You can make international calls from your MaxoTel service.

This example will take inbound calls to a number, check if the business is open and, if so, pass the call to a queue of several extensions.

This guide will show you how to divert (or forward) any direct calls to an extension to a mobile and, if unanswered, return the call to a voice mailbox, a queue or a ring group. Also known as Call Forwarding.

MaxoTel recommends always having a redundant internet connection wherever you are using VoIP services.

To import your Outlook contact list to the directory in https://my.maxo.com.au/, you first need to export them from Outlook as a CSV file. The steps required will vary depending on your Outlook version.

If, for any reason, your devices are offline, for example in the event of your site's internet dropping out, you can configure your PBX to automatically divert your calls. You may choose to divert to a voicemail, a mobile or group of mobiles, or an external landline number, for example.

Hot desking, or agent logins, allows you to take your Hosted PBX extension with you as you move around the office or between sites.

This example details one of the most common setups for medical clinics. It takes inbound calls to a main number, checks if the medical centre is open and, if so, plays a greeting before passing the call to a ring group of multiple reception phones. If the reception phones don't pick up (for example, if they're on a call), the callers are passed into a queue where they're played an announcement that staff are currently busy before calling several extensions. If the call is still unanswered, the caller is routed to voicemail and any messages are left are sent to the practice email address.

This article outlines a call flow setup example, commonly used by virtual assistants in service of their clients.

If your new Time Switch displays NOT ROUTED, incoming calls are currently going directly to an extension, ring group, call queue, or something else.

To assist with managing your MaxoTel service, your MaxoTel Partner may request access to your MaxoTel Account Portal.

Caller ID (or Calling Line Identification/Presentation - CLIP), is the number presented to the receiving party when making a call from your MaxoTel VoIP service. It can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).

Sending SMS messages from your business name is easy with MaxoTel

Our Hosted PBX provides a number of tools to help manage large incoming call volumes

Custom provisioning templates can be used to apply advanced configuration for auto provisioning compatible phones on our Hosted PBX platform.

Add an announcement or phone message to your phone system to ensure that all callers are aware of a temporary closure or different operating hours during an emergency.

Call history provides a way to review and search for any inbound or outbound calls on your MaxoTel VoIP service, along with call cost and recordings (if enabled).

This page allows you to add external numbers, for example land lines or mobiles, for use in your MaxoTel VoIP service. Once added, these can be configured as destinations for inbound routes and PBX elements, or added into ring groups and queues as agents.

Music on hold is a collection of MP3 files, containing music or advertising, played to callers on hold or in call queues.

An IVR (or Auto Attendant) is a menu callers can navigate with the phone keypad. These are commonly used for a main company phone number, to provide the caller with options to reach a specific department.

My Porting Applications

Purchase a new phone number

The number of extensions currently used, along with the maximum number of unused extensions allowed within the current plan is displayed in the circle. If you have used your maximum number of extensions, please see How to Change Plan.

A page group is a set of extensions that can be simultaneously paged using broadcast, conferencing or a pre-recorded message. The extensions in the group will (if enabled), automatically answer the incoming page and place it on speaker. If auto-answer is disabled, the person at the extension will need to answer the call before hearing the message.

Call queues take incoming calls and place them in line to be answered by a group of extensions, while playing hold music to the caller.

A ring group is a collection of extensions or external numbers that will be called simultaneously. This page, under Hosted PBX > Ring Groups allows you to add, reconfigure or manage ring groups on your PBX.

Sounds are used in many places across a PBX, from greetings to general announcements. Sound events allow routing to an announcement as part of the PBX call flow, before sending the call to a queue, ring group, or other destination. This page provides options to create new sound files, manage existing sound files, along with creating and modifying any sound events.

A speed dial is a means to dial a full phone number or other destination using a short code. This is helpful for calling a colleague's mobile, or a supplier's contact center, without dialing the full number each time.

Voice Mailboxes displays the current number of voice mailboxes configured and the maximum number included in the plan at the top of the table. If the limit has been reached and more mailboxes are required, please see How to Change Plan

A conference is a virtual meeting room, allowing multiple people, both internal and external, to join a call. This is commonly used for staff meetings, or for discussions with multiple stakeholders.

An address book is a list of contacts, which can be synchronised with Yealink handsets, Grandstream handsets and cloud softphone to allow for dialling from the contacts on the handset.

Virtual fax allows you to send and receive faxes using your computer.

The PBX Statistics section provides information on calls received on your Hosted PBX system, enabling at-a-glance review of your caller and agent activity.

Advanced Geographic routing, with MOLI and Caller ID support