How To

Note: When using a verified custom number that is not on your account, your calls may be filtered by some upstream carriers, and additional actions may be required for each call, i.e Pressing 1. You should purchase your number from, or transfer it to MaxoTel (number porting) in order to ensure the continued use of a particular Caller ID setting.

Caller ID (or Calling Line Identification/Presentation - CLIP), is the number presented to the receiving party when making a call from your MaxoTel VoIP service. It can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).

This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.

When uploading sounds to MaxoTel PBX, with the exception of hold music, the recommended format is a 16bit, 8khz wave file. This guide will step you through converting your existing audio track to this format.

You can make international calls from your MaxoTel service.

This example will take inbound calls to a number, check if the business is open and, if so, pass the call to a queue of several extensions.

This guide will show you how to divert (or forward) any direct calls to an extension to a mobile and, if unanswered, return the call to a voice mailbox, a queue or a ring group. Also known as Call Forwarding.

MaxoTel recommends always having a redundant internet connection wherever you are using VoIP services.

To import your Outlook contact list to the directory in https://my.maxo.com.au/, you first need to export them from Outlook as a CSV file. The steps required will vary depending on your Outlook version.

If, for any reason, your devices are offline, for example in the event of your site's internet dropping out, you can configure your PBX to automatically divert your calls. You may choose to divert to a voicemail, a mobile or group of mobiles, or an external landline number, for example.

Hot desking, or agent logins, allows you to take your Hosted PBX extension with you as you move around the office or between sites.

This example details one of the most common setups for medical clinics. It takes inbound calls to a main number, checks if the medical centre is open and, if so, plays a greeting before passing the call to a ring group of multiple reception phones. If the reception phones don't pick up (for example, if they're on a call), the callers are passed into a queue where they're played an announcement that staff are currently busy before calling several extensions. If the call is still unanswered, the caller is routed to voicemail and any messages are left are sent to the practice email address.

This article outlines a call flow setup example, commonly used by virtual assistants in service of their clients.

If your new Time Switch displays NOT ROUTED, incoming calls are currently going directly to an extension, ring group, call queue, or something else.

To assist with managing your MaxoTel service, your MaxoTel Partner may request access to your MaxoTel Account Portal.

Caller ID (or Calling Line Identification/Presentation - CLIP), is the number presented to the receiving party when making a call from your MaxoTel VoIP service. It can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).

Sending SMS messages from your business name is easy with MaxoTel

Our Hosted PBX provides a number of tools to help manage large incoming call volumes

Custom provisioning templates can be used to apply advanced configuration for auto provisioning compatible phones on our Hosted PBX platform.

Add an announcement or phone message to your phone system to ensure that all callers are aware of a temporary closure or different operating hours during an emergency.