Frequently Asked Questions

They certainly are! We can offer any length of number range, from 5 to 10,000 in any of our available Phone number locations.

MaxoTel requires each device (i.e Desk Phone, Cordless Phone, App, or Softphone) to be registered as a separate Extension on the Hosted PBX. If multiple devices are registering to the same extension number, then there will be problems sending incoming calls to the devices as the server will only send calls to the last device that connected with that username/password.

000 - Connects directly to emergency services. While your VoIP service will connect calls to 000, you are advised to call 000 from a traditional landline phone or mobile, and not your VoIP phone.

The easiest way to set up your phones is to use our automatic provisioning system for Yealink and Grandstream GRP series phones.

Often you can be up and running on your new MaxoTel service on the same day, however some factors (such as shipping handsets and porting your existing phone number) can take longer.

Over the years, VoIP has progressed to become an extremely reliable and resilient option for telephony services. MaxoTel has invested heavily in technology and infrastructure to ensure our service quality and reliability is second to none.

Our website has a high grade 256 bit SSL encryption engine using our certificate, which is the same level of encryption used by most internet banking websites.

Faxes can be sent through the MaxoTel Portal.

If you haven't received an activation email after signing up, please click here to have it resent, or contact support.

If you are on a hosted PBX plan, please see Dialling Codes for PBX-specific dialing codes.

The two small transactions on your card are refunded as soon as they are deducted. The purpose of these charges is to verify your ownership of the credit card, and our system charges then immediately refunds the amounts.

We offer phone numbers in the following locations...

Set up a Voicemail Box in order to receive messages from your callers when you're unavailable. Message notifications can be sent via SMS, Email, and to your VoIP handset.

Shared in-dial numbers provide access to conferences and voicemails that have shared in-dial access enabled.

Call transfers can be made as one of two types:

MaxoTel warmly welcomes Visa, Mastercard and American Express customers, and we do not charge a credit card surcharge. You can even enable auto top-up on your account so you'll never miss a payment.

We support SIP over UDP, which we have found to be very reliable, scalable, with performance.

Your broadband needs to meet the minimum requirements listed in What kind of internet connection do I need?

Your desk phones require an internet connection to function. In the event that it drops out, there are a number of ways to keep your calls flowing...

IPND is a voice industry-wide database, containing all active phone numbers and their associated addresses. This database is primarily used by emergency services to assist with dispatch to your location in the event of an emergency.

SIP stands for "Session Initiation Protocol", which is the industry standard for Voice over IP (VoIP) calling.

VoIP is a general word describing conversations that happen over the internet. It stands for Voice over Internet Protocol. VoIP is commonly referred to as 'Voice over Internet' and 'Voice over broadband' as well. VoIP lowers the overheads for providers, resulting in really cheap phone calls for you, and free calls between you and other VoIP users!

Setting a caller ID prefix (also known as cid prefix or clip) provides a way to tag certain calls, achieved by changing the caller ID that is shown on your VoIP device.

A DID (Direct InDial) number is one that exists on the PSTN (Public Switched Telephone Network) and can be connected to the MaxoTel VoIP to PSTN gateway to allow you to receive calls through that number via your Extension.

The number of Lines you choose is the number of concurrent calls you can have active at once, incoming and outgoing.

An extension is the number your SIP (internet) phone is assigned when it registers to (logs onto) the MaxoTel VoIP service. Each SIP device on MaxoTel has a unique extension number, and you can call other MaxoTel extensions for free! You can have more than one extension - for example one at your house, and one at your business - you can make calls between them for free.

Call transfers are the process of transferring an active call from one phone to another. There are two types of call transfers, either blind or attended.

You need a broadband internet connection like NBN to use VoIP services.

Our network supports the following codecs...

Yealink Phone Basic OperationsThis page lists the most common operations performed on a Yealink handset. As this guide reflects multiple models, you may find some of the keys are not present - in these cases, please use one of the other methods listed.

A conference is a virtual meeting room, allowing multiple people, both internal and external, to join a call. This is commonly used for staff meetings, or for discussions with multiple stakeholders.

You received a call from the Emergency Alert System due to an emergency in your area. For further information about the incident, tune into your local radio station or go to the relevant emergency services website for your area. Do not call 000 unless you require immediate emergency assistance.

The MaxoTel Cloud Softphone app runs on your mobile phone, replicating almost all the features of a physical handset.You can install Cloud Softphone, if you haven't already, by referring to MaxoTel Cloud SoftphoneYou can install Cloud Softphone, if you haven't already, by referring to Cloud Softphone

Yes! You can make and receive calls using the Cloud Softphone App on any of our Hosted PBX plans.

If you run out of PBX Extensions, you will need to upgrade your plan. It is not possible to buy a single extension.

If the light on your handset is flashing, you may have unread Voicemail, or unacknowledged Missed Call Notifications.

The MaxoTel network operates across multiple IP ranges, which you may need to whitelist on your firewall ACL to ensure proper operation of your service.

Quick MatchYour Grandstream handset can quickly look up contacts added either locally to the phone, or from a synchronised address book.

This page lists the most common operations performed on a Grandstream handset.

The MaxoTel network operates across multiple IP ranges, which you may need to whitelist on your firewall ACL to ensure proper operation of your service.

This information describes nominating people that can contact MaxoTel directly in regards to your account.

This information only applies to mobile plans which include International Calls to Select Countries.