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With MaxoTel Hosted PBX you have complete control over your call flow like never before. Easily create your call flow in a quick and efficient way ensuring your customers reach the right person or department as fast as possible.
The reliable business phone system
The MaxoTel Business Phone System & Hosted PBX is the top choice for Australian businesses from $29.95/month.
- Yealink Phone Included (upgrades available)
- Included Calls to Australian mobiles & landlines
- 100% Aussie support - our average answer time is just 12 seconds!
- Reliable uptime
- Plug & Play Yealink Phones
MaxoTel is trusted by over 60,000 users Australia wide
MaxoTel
Business phone systems
Optimise your business communication with MaxoTel's all-in-one VOIP solution. Featuring seamless setup, advanced call management, cloud integration, top-tier security, custom features, mobile integration, comprehensive analytics, dedicated support, unified communications, and cost efficiency.
View our plans and pricingWhat is a Hosted PBX?
A "Hosted PBX" is a business-grade phone system that is hosted in the Cloud and uses your internet connection (NBN, Fibre, 4G, 5G, etc.) to allow you to make and receive phone calls with flexible call routing options (Queues, Ring Groups, Voicemail, Public Holidays, Time Switches and more!).
MaxoTel Hosted PBX is the complete business phone system package for your all your businesses needs as it is packed full of all the features required to streamline your phone system and it's extremely easy to use.
Simple to set up. Easy to control.
Discover the key to unlocking business growth with our NBN-ready communication solutions. Every connection is built on reliability, and every conversation is delivered with crystal-clear precision. Whether you're an ambitious startup or an established enterprise, our tailored communication services ensure seamless, uninterrupted flow, empowering you on your journey to success. Let us craft the perfect communication solution for your business.
We integrate with your business
Link MaxoTel to your existing tools, connect important business processes, and build more powerful applications.
Learn about our integrations
Softlog
Software
Salesforce
Management
Xero
Accounting
Softlog
Software
Salesforce
Management
Xero
Accounting
Softlog
Software
Salesforce
Management
Xero
Accounting
Medi2Apps
Software
Teams
Communication
Dropbox
File Sharing
Medi2Apps
Software
Teams
Communication
Dropbox
File Sharing
Medi2Apps
Software
Teams
Communication
Dropbox
File Sharing
Google Drive
Cloud Storage
Webhook
Communication
Zoho
Management
Google Drive
Cloud Storage
Webhook
Communication
Zoho
Management
Google Drive
Cloud Storage
Webhook
Communication
Zoho
Management
MaxoTel
Hosted PBX Features
Easy to use interface
Seamlessly take control with our simple yet highly versatile and powerful Hosted PBX platform. Our drag and drop auto provisioning platform allows you to setup your keys quickly and easily though the account portal.
Microsoft Teams integration
With the MaxoTel & Microsoft Teams Hybrid PBX platform, Teams extensions can call regular MaxoTel (non-Teams) extensions and keep everyone connected. Connect within minutes with our one-click integration with no infrastructure or technical skills required.
Call analytics & reporting
Our in-depth call analytics and reporting platform allows you to better understand your call volume patterns, including customer average wait times, total wait times, agent distribution and more.
Work from anywhere
All MaxoTel Hosted PBX systems are work-from-home capable, right out of the box. Take your phone home, or use Hot Desking to take your phone profile with you to any phone in your organisation. Alternatively use a softphone on your mobile phone or PC anywhere!
Plans & Pricing
Pricing plans that suit your business needs
The magic of MaxoTel
Why choose a MaxoTel Business Phone System?
100% Australian Support
Our expert, locally-based support team is always ready to assist with any questions or issues you may encounter. Enjoy peace of mind knowing that help is just a call away, with friendly professionals who understand your needs and can provide timely, effective solutions. With MaxoTel's dedicated Australian support, you can focus on your business while we take care of your communication needs.
Reliable Uptime
MaxoTel ensures exceptional reliability with industry-leading uptime, so your business stays connected without interruptions. With redundant systems and real-time monitoring, we guarantee your communication platform is always available when you need it most. Trust MaxoTel to keep your operations running smoothly with our proven commitment to reliability and performance.
Plug & Play
MaxoTel offers a hassle-free plug-and-play system that is incredibly easy to set up, allowing you to get started right out of the box with minimal effort. Designed for convenience, our products and system requires no complex installations or technical expertise, making it perfect for both individuals and businesses. With our intuitive setup, you can save time and focus on what really matters—your productivity and goals.
Detailed plan comparison (per user)
Price includes GST.
(No surcharge for Visa, Mastercard or AMEX)
Everyday PAYG
$9.95 per user / month
minimum 2 users
Outright / BYO
$29.95 per user / month
Purchase outright or BYO phone
MaxoPhone
$29.95 per user / month
Includes Yealink Phone
Plan Inclusions
Inlcuded Yealink Phone
Included Australian Phone Numbers In any of our available phone number locations
1
1
1
Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions.
1
1
1
Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls
1
1
1
Pricing
Local/National Call Rate
10c per call
INCLUDED
INCLUDED
Australian Mobile Rate
13c/min
INCLUDED
INCLUDED
1300 Outbound Rate
22c per call
INCLUDED
INCLUDED
Free 30 day trial Have your first monthly plan fee waived
Setup Fees
Hosted PBX Setup
Free
Free
Free
New Standard Phone Number Setup New standard phone numbers in our available number locations.
Free
Free
Free
Standard Number Porting Bring your existing numbers to MaxoTel
First Standard Port Free
See terms and conditions
First Standard Port Free
See terms and conditions
First Standard Port Free
See terms and conditions
Special Number Porting or Setup New or ported 1300, 1800, or international numbers
See Option Pricing
See Option Pricing
See Option Pricing
Configuration & Professional Services
Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us
Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process
Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal
MaxoTel Enhanced Features
Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
Main-number Callback
Connect return callers to the person they spoke to last automatically
Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
Supported Devices
Desk Phones Choose from any of the handsets in our Online Shop.
Cordless Phones Choose from any of the cordless handsets in our Online Shop.
Smart Phones & Tablet AppsConnect from your iPhone or Android device.
See Supported Apps
Softphones (PC & Mac)Connect using your PC or Mac, using a headset.
See Supported Apps
Standard PBX Features
Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number
Call Hold Place callers on hold at the touch of a button.
Ring Groups Have multiple extensions ring at once
Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously
Call Queues Callers can wait on hold listening to music or promotional messages until they are answered
Call Waiting Get notified if you have another incoming call waiting
Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours
Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support
Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones
Call Parking Park calls and pick them up from another extension.
Call Pickup (*98) Pick up someone else's ringing extension.
Busy Light Function (BLF) See who's on a call at a glance
Do Not Disturb Take a break from calls by hitting the "DND" button
Unified Communications
Fax to E-mail Replace your existing fax machine with our fax to e-mail service.
Add-on
Add-on
Add-on
SMS Messaging Send SMS Messages from our portal.
Add-on
Add-on
Add-on
Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts
Supported on Yealink and Cloud Softphone
Supported on Yealink and Cloud Softphone
Supported on Yealink and Cloud Softphone
Premium PBX Features
Hot Desking (also known as Agent Logins)Take your extension with you as you move around the office (or different sites)
Centralised Handset Configuration ManagementManage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel)
Customisable hold music Upload Mp3 hold music or promotional messages
ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more
Support Features
One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself!
Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us.
Optional Add-on Features
Additional Australian Phone Numbers For phone numbers added after all inclusions have been used
$2/mo per number
$2/mo per number
$2/mo per number
Call Recording Record all inbound and outbound calls made on your PBX
Includes 1GB recording storage - Additional storage $1/GB/mo
$10/mo
$10/mo
$10/mo
1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country
See Pricing
See Pricing
See Pricing
Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX.
See Pricing
See Pricing
See Pricing
International Phone Numbers Be reachable internationally with an overseas phone number
See Pricing
See Pricing
See Pricing
Expand
|
Price includes GST. |
Everyday PAYG
$9.95 per user / month
minimum 2 users
|
Outright / BYO
$29.95 per user / month
Purchase outright or BYO phone
|
MaxoPhone
$29.95 per user / month
Includes Yealink Phone
|
|---|---|---|---|
| Plan Inclusions | |||
| Inlcuded Yealink Phone | |||
| Included Australian Phone Numbers In any of our available phone number locations |
1 | 1 | 1 |
| Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions. |
1 | 1 | 1 |
| Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls |
1 | 1 | 1 |
| Pricing | |||
| Local/National Call Rate | 10c per call | INCLUDED | INCLUDED |
| Australian Mobile Rate | 13c/min | INCLUDED | INCLUDED |
| 1300 Outbound Rate | 22c per call | INCLUDED | INCLUDED |
| Free 30 day trial Have your first monthly plan fee waived |
|||
| Setup Fees | |||
| Hosted PBX Setup | Free | Free | Free |
| New Standard Phone Number Setup New standard phone numbers in our available number locations. |
Free | Free | Free |
| Standard Number Porting Bring your existing numbers to MaxoTel |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
| Special Number Porting or Setup New or ported 1300, 1800, or international numbers |
See Option Pricing | See Option Pricing | See Option Pricing |
| Configuration & Professional Services | |||
| Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us |
|||
| Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process |
|||
| Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal |
|||
| MaxoTel Enhanced Features | |||
| Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
|
|||
| Main-number Callback
Connect return callers to the person they spoke to last automatically
|
|||
| Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
|
|||
| Supported Devices | |||
| Desk Phones Choose from any of the handsets in our Online Shop. |
|||
| Cordless Phones Choose from any of the cordless handsets in our Online Shop. |
|||
| Smart Phones & Tablet Apps Connect from your iPhone or Android device. See Supported Apps |
|||
| Softphones (PC & Mac) Connect using your PC or Mac, using a headset. See Supported Apps |
|||
| Standard PBX Features | |||
| Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number |
|||
| Call Hold Place callers on hold at the touch of a button. |
|||
| Ring Groups Have multiple extensions ring at once |
|||
| Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously |
|||
| Call Queues Callers can wait on hold listening to music or promotional messages until they are answered |
|||
| Call Waiting Get notified if you have another incoming call waiting |
|||
| Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours |
|||
| Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support |
|||
| Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones |
|||
| Call Parking Park calls and pick them up from another extension. |
|||
| Call Pickup (*98) Pick up someone else's ringing extension. |
|||
| Busy Light Function (BLF) See who's on a call at a glance |
|||
| Do Not Disturb Take a break from calls by hitting the "DND" button |
|||
| Unified Communications | |||
| Fax to E-mail Replace your existing fax machine with our fax to e-mail service. |
Add-on | Add-on | Add-on |
| SMS Messaging Send SMS Messages from our portal. |
Add-on | Add-on | Add-on |
| Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts |
Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone |
| Premium PBX Features | |||
| Hot Desking (also known as Agent Logins) Take your extension with you as you move around the office (or different sites) |
|||
| Centralised Handset Configuration Management Manage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel) |
|||
| Customisable hold music Upload Mp3 hold music or promotional messages |
|||
| ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more |
|||
| Support Features | |||
| One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself! |
|||
| Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us. |
|||
| Optional Add-on Features | |||
| Additional Australian Phone Numbers For phone numbers added after all inclusions have been used |
$2/mo per number | $2/mo per number | $2/mo per number |
| Call Recording Record all inbound and outbound calls made on your PBX Includes 1GB recording storage - Additional storage $1/GB/mo |
$10/mo | $10/mo | $10/mo |
| 1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country |
See Pricing | See Pricing | See Pricing |
| Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX. |
See Pricing | See Pricing | See Pricing |
| International Phone Numbers Be reachable internationally with an overseas phone number |
See Pricing | See Pricing | See Pricing |
Industry solutions for every team
Our plans are designed for every industry and business size
Education & Schools
Education & Schools
Manage school calls effectively. Our business phone system provides PA/paging, classroom handsets, and seamless call transfers.-
FREE Grandstream phones for your school!*
-
Make announcements across the campus using the speakerphones built into the handsets
-
Manage the configuration of handsets from our online portal. Our drag-and-drop interface makes it easy to assign function keys for features such as BLF, speed dial, intercom, PA announcements and more.
Insurance
Brokerage & Insurance
Our consultancy plans allow those in the brokerage industries (mortgage, insurance, etc) to speak to their clients and avoid large telephone bills with our cost-effective plans.-
Direct clients to the right department and efficiently take care of their needs.
-
Brokers and agents can work from anywhere with seamless access to calls & SMS messages, enabling more effective remote work.
-
Customisable greetings, on-hold music, and IVR menus help create a professional image that builds trust with clients from the first interaction.
Legal
Legal
Call history of at least 7 years with call recording ability. Setup conferences with clients and staff as well as scheduling of opening hours.-
Automated call recording for case management, ensuring accuracy in client communication and legal proceedings.
-
Advanced call routing can direct urgent client calls to available attorneys, even outside regular hours, ensuring critical matters are always addressed promptly.
-
Customisable caller ID, voicemail transcriptions, and professional call greetings enhance client interactions, maintaining a polished and professional image.
Hotels
Hotels
A flexible phone system with the ability to confirm bookings with customers via our SMS platform. Speak directly with customers with the ability to run the phone system 24/7 with custom configuration depending on the time of day.-
Seamlessly manage communications across multiple hotel locations from a single platform, making it easy to coordinate and provide consistent service.
-
Advanced call routing directs reservation inquiries and guest requests to the right department, reducing wait times and improving service efficiency.
-
Eliminate the need for costly on-premises PBX systems and reduce maintenance expenses with a cloud-based solution, freeing up budget for other operational needs.
Medical & Healthcare
Medical & Healthcare
Add reception phones to your medical centre with the ability to transfer calls or speak with the doctors directly. Telehealth plans which allow the doctors to speak to their patients via a telephone call.-
Easily add or adjust phone lines and features as your practice grows or as you add new specialties, ensuring your communication system scales with your operations.
-
Automatically record calls for accurate documentation and compliance, reducing errors and enhancing the quality of patient care.
-
Monitor call volumes & response times to optimise staffing, improve patient communication, and enhance overall practice efficiency.
Call Centre
Call Centre
Our consultancy and call centre plans allow your inbound and outbound call centres to speak with clients on a stable and reliable business phone system platform.-
Intelligent call routing and customisable Interactive Voice Response (IVR) ensure that customers are connected to the most appropriate agents, improving first-call resolution rates.
-
Automated call recording with easy access for quality monitoring and training purposes helps ensure high standards of service and regulatory compliance.
-
Enable agents to work from anywhere with secure access to the phone system and customer data, supporting remote and hybrid workforce models.
FAQs
You've got questions, we've got answers
Is it easy to setup?
We have made our business phone system so simple that you can manage your entire phone system from an easy-to-use portal.
If you don't want to set it up yourself, simply give us a call on 1800 12 12 10 and we'll do all the work for you.
If you don't want to set it up yourself, simply give us a call on 1800 12 12 10 and we'll do all the work for you.
What do I need to get started?
Your broadband needs to meet the minimum requirements listed in What kind of internet connection do I need?
You will also need a VoIP compatible handset. If you don't have one, you can purchase a new one from our online shop.
What is VoIP?
VoIP is a general word describing conversations that happen over the internet. It stands for Voice over Internet Protocol. VoIP is commonly referred to as 'Voice over Internet' and 'Voice over broadband' as well. VoIP lowers the overheads for providers, resulting in really cheap phone calls for you, and free calls between you and other VoIP users!
How reliable is VoIP?
Over the years, VoIP has progressed to become an extremely reliable and resilient option for telephony services. MaxoTel has invested heavily in technology and infrastructure to ensure our service quality and reliability is second to none.
A respected and reliable platform. Loved by customers.
Based on hundreds of 5 star customer reviews.
Skyler Boyd
Helpful service team - would highly recommend
David Donohue
Great service, really good products, have been with them for years! Would recommend.
Steve Middleton
The support guys are always great when giving advice and really know what they are talking about.
Gary Finlay
Phone system died due to flooding in my shop but Belinda at MaxoTel went above and beyond to help us get back up and running. Prior to Maxo, we were with Telstra business and the difference between the services is immense. Maxo has short wait times for service, more lines available for multiple calls, easy navigation to change how calls are routed and is very inexpensive compared to Telstra. I cannot recommend these guys enough, top work all round and absolutely zero reason to look anywhere near else. Truly five stars
Freya Ryan
Alek from Maxo was an absolute legend when my work was having issues with their phones. Explained everything to be in a way I could understand, answered all my questions and was very patient. He helped calm us all down in a very stressful situation. Maxo are lucky to have such a great employee!
Sam Hammond
Love working with these guys :)
Bryn Trethewey
As an IT provider for numerous small businesses, I've found Maxo to be an amazing communications company with reliable systems and outstanding support. They actually listen regarding new features and are constantly working on making their platform even better. Maxo have seriously made my life and that of my clients so much easier!
Ralf Alpert
We have used Maxo since 2018. Starting with 4 increasing to 12 over the years. Love the simplicity and user interface of their system, the reliability an second to none support.
Shannon Crocker
Absolutely can recommend MaxoTel for phone services, their product, support & service are all excellent.
Christopher Bugeja
MaxoTel are an outstanding telco provider. Sure, they are not a big Tier 1 provider but they provide good service and a wonderful platform that is leading in its class. It makes managing client telco needs super easy and when its not your core business and you dont want to spend all day saving $5, the Maxo solution for whitelabelling is outstanding for IT providers that are interested in providing telco services for their IT clients.
S P
Been using them for almost a year, excellent service and support, second to none, you call them, they answer and solve your problem, highly recommended.
Andrew Cullen
MaxoTel in my professional opinion are the best cloud phone system out there. We have used internally for years and recommend them to all our clients with no hesitation. Best product, best service, great price, excellent features constantly being added - i'm yet to find a downside!
Curtis Greening
Have been with MaxoTel for many years and am very happy with the service. Our business is very dependent on the phone system and being able to reliably handle multiple concurrent incoming and outgoing calls over our NBN connection, so rely on Maxo for this. I'd recommend MaxoTel to anyone looking at their ip phone setup that's looking for a reliable and good value hardware and phone service. An easy 5 stars.
Daniel Rombouts
Used Maxo for years - very responsive and helpful. Good Service!
Ray Jewell
Overall, I have been very happy with MaxoTel. The features of the online PABX are really comprehensive and easy to use. Phone routing, deskphone management, IVR and time switching are all really great features. I run a phone system with 70 extensions and a hundred or so phone numbers and there is rarely something that I cannot achieve with Maxo. Their support services are excellent. I've never had to wait more than a few seconds to get to an Australian human. They are super helpful and friendly and they all know what they're doing. Given a choice, I'd choose them again.
Wayne Herring
Have used many phone service providers over the years, none match MaxoTel for great customer service and top notch services. Been with them for 5 years now and the services continue to evolve and improve. Highly recommended.
Nigel Hall
We have been using MaxoTel for 5 years and have been impressed by the flexibility of teh system, the call quality and the great support. I cant recommend MaxoTel enough! Great job guys!
Jared Draper
Hosted PBX is great for self management and support is excellent & Australian based. Excellent Australian Based VoIP provider.
Phillip Matthew
Maxo has been outstanding for our business. The simplicity of their Phone portal makes it easy for anyone to use and provision new phones. There is also a suite of features to host even the most complex of phone system setups. The support is outstanding and it is great to know you are dealing with a local business. Well done Maxo on your outstanding service and product. I would highly recommend them to anyone.
Discover more options
Explore our additional services including voice solutions, business numbers, and mobile SIMs. We're here to ensure you find exactly what you need for seamless communication.
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