Holiday Period Information and Hours

As we quickly approach the end of the year and the holiday period, there's a few things you should know:

• Christmas trading hours
• Number porting and network embargo
• Free Christmas hold music for all hosted PBXs
• A how-to for setting up a Christmas time switch

Christmas Trading Hours

So our team can catch up with loved ones over the Christmas period, our support, accounts, sales and porting teams will be available on a reduced schedule.

Our trading hours will be:

Our platforms team, while not available by phone, will continue to monitor the platform throughout this period.

If you have a question outside these times, please check out our support centre at https://www.maxo.com.au/support. Our guides have the answers to most common questions.

If you can't find the answer, please submit a ticket using the Support and Feedback option in https://my.maxo.com.au/

Number Porting Impacts

As most carriers also scale back their operations over the holiday period, any number ports may take a little longer than usual. Our team will continue to process newly submitted ports and track those in progress, however please be aware that the time taken from port submission to port completion may be slower, and that updates to ports in progress may not be available during this period. We expect that number port processing will return to normal in mid January.

Network Embargo

From 5PM, Friday 15th December 2023 through to 9AM, Monday 8th January 2024 we will not be performing any non-essential work on our network or infrastructure.

For any essential changes, updates will be posted on our status page at https://status.maxo.com.au

If you haven't already, you can subscribe to status notifications by choosing 'Subscribe' at the top right of our status page.

Free Christmas Hold Music

To bring a little bit of the festive spirit to your callers, we've made available a free Christmas hold music playlist to all hosted PBXs, including both MaxoTel customer and those of our Whitelabel Partner clients.

Switching this on is quick and easy - simply log in to https://my.maxo.com.au/ and select Hosted PBX then Hold Music. Click Change Primary Playlist and choose Royalty-Free Xmas

Setting up a Christmas Time Switch

If you, like many other businesses, are taking some time off over the holiday period, you may wish to setup your holiday opening times and play your callers a specific holiday greeting. This year, we've made it easier than ever!

For a how-to on setting this up, please check out the following video:

A Message From Our Team

From the entire Maxo Team, we wish you, your families and your team a happy and safe holiday period.

Thanks for working with us in 2023! We have launched some exciting new features this year including MaxoSIMs, Location Routing, Salesforce Integration and Microsoft Teams Integration and will be continuing to launch new features and additions throughout the coming year.

We look forward to our continued relationship throughout 2024 and beyond.